Privacy Policy

This Privacy Policy applies to individuals who use Mindagon's services directly, users who access our services through employers, educational institutions, organisations, or sponsored wellbeing programs, website visitors, enquiry form users, account holders, and parents or guardians who provide information or consent for minors.

This Privacy Policy applies to information collected through our website, forms, online platforms, phone calls, emails, messages, appointments, online sessions, in-person services, and other communication channels used in connection with our services.

Mindagon collects only such personal information as may be reasonably necessary to provide its services, manage appointments, communicate with users, process payments, verify eligibility for organisation-sponsored programs, and comply with applicable legal, regulatory, professional, or administrative requirements.

The information we may collect includes basic details such as your name, phone number, email address, age or date of birth where required, location where relevant for service delivery, booking details, payment or invoice-related information, and information you choose to submit through enquiry forms, consent forms, intake forms, or other communication with Mindagon.

Where a user accesses Mindagon's services through an employer, educational institution, company, coaching institution, or other organisation, we may collect limited information required to verify eligibility and provide access to the relevant program. This may include the user's name, contact details, organisation or institution name, employee ID, student ID, or similar program-related details, where applicable.

For counselling, psychotherapy, or wellbeing-related services, Mindagon may collect limited service-related information necessary to understand the nature of the support requested and to provide the service appropriately. Mindagon does not routinely collect or store full therapy notes, detailed session content, or full case history on its website or general platform. Therapists may maintain brief session summaries where required for continuity of care, service quality, supervision, or professional purposes.

When you use Mindagon's website or digital services, we may collect basic technical information such as device information, browser type, IP address, cookies, analytics data, and website usage information. This information is used mainly to maintain website functionality, improve user experience, and support security.

Mindagon uses personal information only for purposes connected with providing and managing its services. This includes scheduling and managing appointments, communicating with users, assigning suitable professionals, providing counselling, psychotherapy, wellbeing support, workshops, institutional services, employee wellbeing services, and related support.

We may also use information to verify user eligibility for organisation-sponsored or institution-sponsored programs, process payments and invoices, respond to enquiries, send service-related updates or reminders, maintain necessary administrative records, improve our website and services, prevent misuse or unauthorised access, and comply with applicable legal, regulatory, professional, contractual, accounting, or tax obligations.

Where information is collected in connection with counselling, psychotherapy, or wellbeing support, it is used only for purposes reasonably connected with service delivery, continuity of care, supervision, safety, administration, and applicable legal or professional obligations.

Mindagon does not sell users' personal information. Mindagon also does not use confidential counselling-related information for unrelated marketing purposes.

By using Mindagon's services, submitting information, booking appointments, or participating in programs, you consent to the collection and use of your information as described in this Privacy Policy. You may withdraw your consent where applicable by contacting Mindagon. However, withdrawal of consent may affect our ability to provide certain services where such information is required for service delivery, administration, safety, or legal compliance.

Mindagon understands that counselling and wellbeing services may involve personal and sensitive information. Information shared for counselling, psychotherapy, or wellbeing support is treated with confidentiality and is accessed only by authorised professionals or relevant Mindagon personnel where necessary for service delivery, supervision, administration, safety, or legal compliance.

Mindagon does not share individual counselling discussions, brief session summaries, or personal concerns with employers, educational institutions, organisations, family members, or other third parties without the user's consent, except where required by law or where disclosure is reasonably necessary due to a serious safety concern.

Mindagon may provide services through employers, educational institutions, coaching institutions, companies, or other organisations. In such cases, the sponsoring organisation may receive limited administrative or aggregated information required for program management, billing, eligibility verification, or service reporting. Such information may include general service usage numbers, appointment completion status where required for administration, billing-related information, or anonymised program-level insights.

Mindagon does not share individual counselling content, personal concerns, brief session summaries, or confidential information with the sponsoring organisation without the user's consent, except where required by law or where disclosure is reasonably necessary for safety reasons.

Mindagon may share personal information only where reasonably necessary for providing services, managing operations, complying with legal obligations, or protecting safety. Information may be shared with assigned counsellors, psychologists, therapists, or other professionals involved in service delivery. It may also be shared with service providers who support payment processing, website hosting, appointment scheduling, communication, analytics, technology support, legal compliance, accounting, or administration.

Where Mindagon uses third-party service providers, such providers are expected to use the information only for the purpose of providing their services to Mindagon.

Mindagon may also disclose information where required by law, court order, government authority, regulatory authority, or legal process.

Mindagon may disclose limited information without prior consent if required by law, court order, government authority, or legal process, or where there is a serious risk to the safety of the user, another person, or the public. Disclosure may also be made where there is a suspected risk of harm, abuse, neglect, or exploitation involving a minor or vulnerable person, or where disclosure is reasonably necessary for emergency support, safeguarding, or legal compliance. In such situations, Mindagon will aim to disclose only such information as is reasonably necessary for the relevant purpose.

Mindagon does not knowingly collect personal information from, or provide services directly to, individuals below the age of 18 without the consent of a parent, lawful guardian, or authorised representative, where such consent is required. If a user is below 18 years of age, access to Mindagon's services may be permitted only with appropriate consent from the user's parent, lawful guardian, or authorised representative. Mindagon may require a consent form or other suitable confirmation before providing services to a minor.

If Mindagon becomes aware that personal information of a minor has been collected without appropriate consent, Mindagon may take reasonable steps to verify the matter and delete, restrict, or stop processing such information, unless retention is required for legal, safety, professional, or legitimate service-related reasons.

Parents or lawful guardians who believe that a minor has provided personal information to Mindagon without appropriate consent may contact Mindagon using the details provided in this Privacy Policy.

Mindagon may provide online sessions, tele-counselling, workshops, or meetings through platforms such as Google Meet or other approved tools. Users are responsible for attending online sessions from a private and safe environment. Mindagon does not permit recording of sessions unless expressly agreed in advance.

Payments may be processed through third-party payment gateways or financial service providers. Mindagon may receive payment confirmation, invoice details, transaction status, and related billing information. Sensitive payment details such as card numbers, UPI PINs, banking passwords, or payment authentication details are handled by the relevant payment provider and not by Mindagon.

Mindagon's website may use cookies and analytics tools to improve website performance, understand usage, maintain security, and improve user experience. Users may disable cookies through browser settings. However, some website features may not function properly if cookies are disabled.

Mindagon retains personal information only for as long as reasonably necessary for service delivery, administration, legal compliance, accounting, professional obligations, dispute resolution, and legitimate business purposes. When information is no longer required, Mindagon may delete, anonymise, or securely restrict access to it, subject to applicable law and operational requirements.

Mindagon takes reasonable steps to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure. However, no digital platform, communication system, or method of storage is completely secure. While Mindagon takes reasonable measures to protect information, absolute security cannot be guaranteed.

Subject to applicable law, users may request access to their personal information, correction of inaccurate information, deletion of information where applicable, withdrawal of consent where applicable, and grievance redressal regarding the handling of their personal information. Such requests may be subject to legal, professional, contractual, safety, operational, or record-keeping limitations.

Mindagon's website or communications may contain links to third-party websites, payment gateways, video platforms, forms, or external services. Mindagon is not responsible for the privacy practices, content, or security of third-party platforms. Users are encouraged to review the privacy policies of such third-party platforms.

Mindagon may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised effective date. Continued use of Mindagon's services after changes are posted will mean that the user accepts the updated Privacy Policy.

For questions, concerns, or privacy-related requests, users may contact:

Mindagon Pvt. Ltd.
Spacelance, Kakkanad 682021, Kochi, Kerala, India
Email: [email protected]

Grievance / Privacy Contact: Ayyoob V (CEO)
Email: [email protected]
Phone: 9619101086