We try to address most frequently asked questions here
Mindagon is a transformative mental health platform dedicated to providing comprehensive and accessible virtual mental health care. Rooted in compassion, innovation, and trust, our goal is to redefine how individuals approach mental well-being. We offer a range of services designed to support mindful living and foster joy in our clients' lives. Founded in 2021 amidst the global pandemic, Mindagon emerged from the need to make quality mental health care available anywhere, anytime.
At Mindagon, we offer a diverse range of virtual mental health services to meet the varied needs of our clients. Our services include: Teenage Counseling: Specialized support for teenagers navigating adolescence. Individual and Couple Therapy: Personalized therapy for individuals and couples. Psychiatry: Professional psychiatric care for various mental health conditions. Employee Assistance Program (EAP): Support to enhance workplace well-being. Mindfulness Academy: Training and courses for mindful living. AI-Driven Mental Health Solutions: Technology-based mental health care. These services cater to a wide spectrum of needs, from personal and emotional challenges to professional and organizational well-being.
The experts at Mindagon are highly qualified and experienced mental health professionals. Our team includes Clinical Psychologists, Psychotherapists, Psychiatrists, and Counseling Psychologists, among others. Each expert holds at least a Master's Degree in their field and is selected through a rigorous process to meet Mindagon's standards of excellence and compassion. They are committed to ongoing professional development, ensuring they stay ahead of the latest advancements in mental health care.
Booking a session on Mindagon is straightforward with our user-friendly temporary booking system. Simply click the 'Book Now' icon on our homepage to access the booking page. There, you'll be asked to enter your name, contact details, gender, and required support area. Choose a suitable time slot from the calendar, then click 'Submit' to finalize your booking. A 'Booking Requested Successfully' pop-up will confirm your booking. We're excited to announce that an enhanced booking experience is in development, reflecting our commitment to improving your experience on the Mindagon platform.
After you submit your booking, you will receive a pre-session call or message before your appointment. This is to inform you about what to expect during the session, provide guidelines for the teletherapy session, answer any additional questions, and ensure you are prepared for your booked session time.
After booking a session, you will be contacted by a Mindagon Care Assistant. They will assist you in choosing a therapist, ensuring you find the right professional to meet your needs.
Our therapy sessions typically last between 50 to 60 minutes and are scheduled weekly or bi-weekly. The frequency of your sessions will be suggested by your therapist based on your individual needs and therapeutic goals.
In urgent situations, please contact the Mindagon Care Assistant for immediate support. They will connect you with an on-call therapist. If the on-call therapist is unavailable, you will be directed to another available therapist or emergency services for prompt assistance.
To book a session, click the 'Book Now' icon on the Mindagon homepage. This will redirect you to the booking page. There, you'll need to fill in your details including name, contact information, gender, and your specific area of support. Select a convenient time slot from our calendar, then submit your information to complete the booking process.
If you experience any technical issues or connection errors during a session, please reach out to the Mindagon Care Assistant for assistance. They are available to help resolve any technical difficulties you might face.
To cancel or reschedule a session with Mindagon, contact us directly at [insert email/phone]. Please provide your name, details of the original appointment, and your new preferred date and time, or state if you wish to cancel. We request at least 24 hours' notice for rescheduling or cancellations to avoid any penalties.
During the booking and therapy process, we collect essential personal information, including your name, contact details, and demographic information. Additionally, we gather details about your mental health history and specific concerns. This information is crucial in matching you with the most suitable therapist and in developing an effective treatment plan tailored to your needs.
